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Consumer FAQs
Frequently asked questions (and hidden tips) to help improve your Spendr experience.
How much does it cost to use Spendr?
Nothing! Spendr is totally free to use for consumers. Plus, you can earn rewards and money back to spend at other Spendr merchants.
Does Spendr allow me to store funds in my Spendr wallet?
Yes it does! Spendr operates as a digital wallet allowing you to store and hold funds until you are ready to make purchases through the Spendr App and earn rewards. Your funds are held in an FDIC-insured account with each individual wallet receiving pass through FDIC-insurance.
Where can I use Spendr?
Spendr can be used at our merchant partners, which you can find on the "Store Locator" page within the app. We are currently live in various locations throughout Ohio and Michigan.
What is the minimum & maximum dollar amount I can deposit?
The Spendr App allows you to easily deposit as little as $10 to get started and up to $1000 daily/$3000 per month.
How do the payments work?
Making payments at Spendr merchants is now easier than ever! All you need to do is scan the QR code provided at check-out, confirm the payment information that pops up, and your instant payment is complete. Plus, we've made it even more convenient by allowing you to receive payment requests to your device in the event that your camera is unavailable.
How do I load funds into the Spendr App?
Ready to load funds into your Spendr Wallet? Simply link your bank account, select the "Deposit" option on the app, and enter the amount you want to deposit. It's that easy! Just make sure to double-check that the correct bank account is selected if you have multiple links
Is Spendr secure?
At Spendr, we take your security seriously. That's why we've partnered with trusted banks to provide look-thru FDIC insurance for all Spendr Wallets. When you link your bank account through Plaid, rest assured that all your bank information is encrypted for added security. Plus, if you have any questions or concerns, our dedicated support team is available 7 days a week to assist you.
I cannot find my bank when trying to link. Is there a different way to link it?
Don't see your bank listed on Plaid? No worries! Spendr Members can still link their bank account manually by entering the routing number and account number. To ensure security, Plaid will send a trial deposit to your account that you'll need to verify in the app before being able to make deposits. It's that simple!
Can I link my credit/debit card, PayPal, Cash App, Venmo, or Crypto account?
Since cannabis is classified as a Schedule I drug federally, we are unable to facilitate deposits through credit/debit cards or outside payment providers like PayPal, Cash App, and Venmo.
My bank isn't linking, what's the issue?
Having trouble linking your bank account to Spendr? Don't worry, we're here to help! To ensure a seamless connection, make sure all of your Spendr account information matches the information on your bank account. If you're still experiencing issues, give Spendr Support a call at (513) 440-1590 and our team will be happy to assist you further.
How do rewards work?
At Spendr, we're always finding new ways to make your cannabis experience even more rewarding! Our promotions and rewards are constantly changing, so be sure to check out the rewards tab in the app and keep an eye on your email inbox - we'll send all the latest promotions straight to you! And to make sure you don't miss out on any exciting offers, remember to keep your contact information up to date.
How do I set up a PIN or Biometric?
We take the security of your Spendr account seriously, which is why we offer the option to set up a PIN or biometric login for an extra layer of protection. Once set up, this feature applies to both logging in and confirming payments. It's easy to set up - just head to the settings tab in the app and select "Security" to get started.