Frequently Asked Questions

How much does it cost to use Spendr?

Nothing! Spendr is totally free to use for consumers. Plus, you can earn rewards and money back to spend at other Spendr merchants.

Does Spendr allow me to store funds in my Spendr wallet?

Yes it does! Spendr operates as a digital wallet allowing you to store and hold funds until you are ready to make purchases through the Spendr App and earn rewards. Your funds are held in an FDIC-insured account with each individual wallet receiving pass through FDIC-insurance.

Where can I use Spendr?

Spendr can be used at our merchant partners, which you can find on the "Store Locator" page within the app or the Store Locator page. We are currently live in various locations throughout Ohio and Michigan.

Can I tip on transactions through Spendr?

Yes, depending on where you're shopping. Tipping is available at Michigan-based Spendr merchants, provided the dispensary group allows for tipping through Spendr. If the merchant you're shopping at is opted-in, you'll see a tipping section when prompted to pay through Spendr. Simply tap pay to bypass, or select your preferred tip amount (or a custom amount) and then tap pay to include a tip and complete your transaction.

My phone number has changed, how do I access my account?

To update the phone number on file, please login using the old phone number and password associated with your account. Once logged in, navigate to the settings page of the app and select “Account Settings” to update the phone number on file. Once the new number has been entered, the system will send you a verification code that must be confirmed before the update takes effect.

DO NOT try to create another account, as this will only cause additional login issues moving forward. If you are having trouble logging in using the old number on file, you will need to call in to (513)440-1590 and speak with one of our Support Specialists to get this information updated over the phone.

I'm having issues verifying my phone number, what can I do?

If you were having trouble receiving the text message with the code, we have temporarily implemented an email verification option. Please follow the steps below to verify your account via email:

Step 1: Update the Spendr app through the App Store or Google Play Store.

Step 2: Sign in to your Spendr account by entering your phone number and password provided at sign up. Once signed in you will receive a pop-up message that states, “This phone number has not been verified”.

Step 3: Click the “Verify” option in the bottom right corner and see if the text message arrives. If not, select the option at the bottom of the page that says, “Send Email”. This will send the code directly to the email that was used on the account.

Step 4: Enter the code provided in the email and the system will let you into the account.

If you run into any issues while trying to verify either the phone or email, please reach out to support@spendr.com or give us a call at (513) 440-1590 for further assistance

What is the minimum & maximum dollar amount I can deposit?

The Spendr App allows you to easily deposit as little as $10 to get started and up to $1000 daily/$3000 per month.

How do the payments work?

Making payments at Spendr merchants is now easier than ever! All you need to do is scan the QR code provided at check-out, confirm the payment information that pops up, and your instant payment is complete. Plus, we've made it even more convenient by allowing you to receive payment requests to your device in the event that your camera is unavailable.

How do I load funds into the Spendr App?

Ready to load funds into your Spendr Wallet? Simply link your bank account, select the "Deposit" option on the app, and enter the amount you want to deposit. It's that easy! Just make sure to double-check that the correct bank account is selected if you have multiple links

Is Spendr secure?

At Spendr, we take your security seriously. That's why we've partnered with trusted banks to provide look-thru FDIC insurance for all Spendr Wallets. When you link your bank account through Plaid, rest assured that all your bank information is encrypted for added security. Plus, if you have any questions or concerns, our dedicated support team is available 7 days a week to assist you.

Can I link my credit/debit card, PayPal, Cash App, Venmo, or Crypto account?

Since cannabis is classified as a Schedule I drug federally, we are unable to facilitate deposits through credit/debit cards or outside payment providers like PayPal, Cash App, and Venmo.

Can I link my Chime bank account with Spendr?

It depends on your Chime Routing Number. Starting in July 2023, a Chime banking partner began prohibiting cannabis-related transactions (including state-legalized recreational/medical purchases). This impacts the ability for some Chime users with a specific routing number to use Spendr.

To check if you are impacted by the update from Chime’s partner bank, access your Chime account via the mobile app and tap the gear icon in the top left corner. You’ll find your Routing Number below the Account Info heading. You can also log in to your account via www.chime.com, and find your Routing Number in the Move Money section. If your Chime Routing Number is 031101279, you’ve been impacted by this change. NOTE: Impacted accounts are no longer able to make deposits via the Spendr App.

To continue using Spendr to pay and earn rewards, you'll need to link a different bank account. We apologize for any inconvenience.

My bank isn't linking, what's the issue?

Having trouble linking your bank account to Spendr? Don't worry, we're here to help! To ensure a seamless connection, make sure all of your Spendr account information matches the information on your bank account. If you're still experiencing issues, give Spendr Support a call at (513) 440-1590 and our team will be happy to assist you further.

How do rewards work?

At Spendr, we're always finding new ways to make your cannabis experience even more rewarding! Our promotions and rewards are constantly changing, so be sure to check out the rewards tab in the app and keep an eye on your email inbox - we'll send all the latest promotions straight to you! And to make sure you don't miss out on any exciting offers, remember to keep your contact information up to date.

How do I set up a PIN or Biometric?

We take the security of your Spendr account seriously, which is why we offer the option to set up a PIN or biometric login for an extra layer of protection. Once set up, this feature applies to both logging in and confirming payments. It's easy to set up - just head to the settings tab in the app and select "Security" to get started.

Frequently asked questions

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